1. Warranty Period

Mangrove7 product against defects in material and workmanship under normal use is warranted by Camangi Corporation for 12 months from the purchase date indicated on the valid invoice by the original end-user purchaser. If you cannot provide the evident of a purchase date, we will grant 52 weeks of warranty period based on the manufacture week. The manufacture week must carefully verify in the label of your device. The manufacture week is addressed as the format by S/N:GMRYYWW00000. The manufacture week verification please see the description on the Mangrove7 FAQ.

 

 

2. Warranty Inclusion for free maintenance service

2.1 Mangrove7 limited hardware warranty includes defects in materials and workmanship under normal use of your Mangrove7 for Warranty Period, not including any peripheral products. AC adapter, included within Mangrove7 package, limited warranty includes defects in materials and workmanship under normal use of your Mangrove7 for 3 months.

 

2.2 Mangrove7 limited software warranty includes bugs in the system software and pre-install applications within the permitted, intended or suggested usage described in the Mangrove7 documents for Warranty Period.

 

 

3. Warranty Exclusion

Mangrove7 warranty does not apply to the following terms:

3.1 Consumable Parts: Mangrove7 does not warrant the parts exhausted with time, such as batteries. Unless the defects is caused by production materials or workmanship.

 

3.2 Cosmetic Damage: Mangrove7 warranty does not cover surface scratches, dents, broken plastic and customer induce defect. Unless the surface is damaged upon arrival, please follow the Return Policy from your purchase channel to advocate your interests.

 

3.3 Damage caused from other devices.

 

3.4 Damage caused from forceful operation which includes, without limitation to, accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake or other external causes.

 

3.5 Damage caused due to operating out of the permitted, intended or suggested uses described by Camangi.

 

3.6 Damage caused by third-party service (including upgrades and expansions) to modify any functionality or capability of Mangrove7 without the written permission from Camangi.

 

3.7 Damage from third party software. For here, third party software means you install the applications after allow “Unknown sources” for Mangrove7 device.

 

3.8 Accessories or packing material such as USB cable, headsets, boxes, Quick Start Guide, etc.

 

 

4. Loss of Warranty

You will completely or partially lose your Mangrove7’s one-year warranty under the following terms.

4.1 Your Mangrove7 will lose all product warranty by removing, defacing, and falsifying device label.

 

4.2 Your Mangrove7 will lose all product warranty by opening or destroying the outer shell of Mangrove7, including reparation and/or modification done by non-authorized personnel.

 

4.3 Your Mangrove7 will lose all product warranty by modifying, altering, or reparation by other parties without the written permission from Camangi.

 

4.4 Your Mangrove7 will lose system software and preinstall applications’ warranty by approving Third Party Applications agreement.

 

4.5 Your Mangrove7 will lose system software and preinstall applications’ warranty by tempering, changing, or modifying system software and/or preinstalled applications by personal or non-permitted parties.

 

 

5. Warranty Processing Methods

If your Mangrove7 is included and within the Warranty Period, Camangi will choose one of the following options under the extent permitted by law and technical support done by the maintenance team.

(1) Repair any hardware defect without charging maintenance fee.

(2) Replace any hardware defect without charging maintenance fees by using new or equivalent parts. When a part has been exchanged, any replacement item becomes Camangi’s property and any replacement parts used for warranty service assumes the remaining warranty period.

(3) Refurbish software without charging maintenance fee by installing the latest version of system software as part of the warranty service. Before delivering your product for servicing, please be aware that you are responsible for storing and/or backing up your data and/or contents and clear any security passwords. The storage data on your Mangrove7 will be reformatted during the service and your Mangrove7 will be returned to factory configuring with applicable updates.

 

 

6. Paid Repair Service

Camangi also provides Paid Repair Service if your device is not covered under the Warranty Period and Inclusion. Please visit the following website for more information: http://www.camangi.com/service.html.

 

 

7. Solution of Product Use Problem

If you encounter any problem while using your Mangrove7, we suggest you complete the following steps.

Step 1 Please review any documents included your Mangrove7 or information online such as support, resources- Manual, FAQ…and so on. The Mangrove7 Manual and FAQ can be read or downloaded on Mangrove7 website http://www.camangi.com/download.html, and will continue to be updated with the latest information.

Step 2 Visit Mangrove7 website for technical support.

Step 3 Seek support from the store where you purchased the device or a distributor.