1. Charged repair

1.1 Repair fee includes components, labor, and shipping and handling.

 

1.2 Due to international currency exchange and changes, including components pricing, and other reasons. Repair fee might vary depending on the region.

 

1.3 Before sending a product in for repair, please carefully review related checklist and carefully describe the problem you’ve been experiencing. The estimated repair cost will be determined based on the information accompanying your Issue code. When you have finished and submitted the repair form, you have also agreed to proceed with the charged repair. If permission for repair has been approved, printed, and the product has been shipped out, you will no longer be able to cancel the request. You will be responsible for any cost or fees related to reversal of request after the product has been received and/or diagnosed in the repair center.

 

1.4 A local provider will inspect and match your description to the actual condition of the product before commencing the repair. Due to human incurred elements (Please check ‘Definition of CID’) leading to damage, superficial defect, or misreport, possible cancelation of repair might occur and you will be responsible for any cost or fees related to reversal of request.

 

1.5 If the service center has determined that a charge will be applicable for the repair, and you have agreed to cancel the process, you will be responsible for charges or fees related to reversal of request. The service center will not be responsible for storing or shipping your device.

 

1.6 Fees and currency used for repair will be determined by the service center.

 

1.7 Paid components used for repair will include a 3 months warranty.

 

1.8 Components covered under the warranty will be limited to repair within the country of purchase. You’ll be responsible for additional shipping cost.

 

1.9 Repair service on the whole unit will be completed in Taiwan only for out of warranty repair service and charged repair service during a CID situation, you will be responsible for any additional shipping cost when delivering the device.

 

 

2. Problem solution

2.1 Please check the following preliminary guideline:

(1) Please check the user manual for possible solution to your problem

(2) Check for online assistance: Please seek support from your local component or product provider. Or seek support from your local support website.

(3) If a solution cannot be found in the user manual, please register for product repair service online, after confirmation from service center, the product will be sent to an authorized repair and service center.

2.2 Before contacting repair service center, please have the following documents ready:

o Product model, serial number or IMEI Number.

o Complete address and contact information.

o Your receipt, purchased product, and the original or copy of the invoice.

2.3 Repair center will provide further instruction regarding time and method of returning the defective product. If the defective product is still covered under the warranty, Camangi will be cover any shipping and handling fee and cost related to fixing the product. If the repair center has determined the damage has been caused by human or external damage, charged repair will then be applicable; any related cost will be your responsibility, including any components, labor cost, and shipping and handling charges.

 

2.4 You can check online if our provider covers your product under the warranty. You must seek diagnostic support from an authorized provider, and adhere to Camangi authorized provider’s warranty guideline.

 

2.5 Camangi authorized provider’s components and length of service might differ due to different condition depending on the country, therefore a service might change at any time. If you are seeking warranty support in a country different from the one you have purchased the product, you must adhere to any export laws or regulations, and be responsible for possible custom duty, increment duty, and other related tax and labor fees.

 

 

3. RMA procedure

3.1 Products returned for repair must be securely located within proper packaging.

3.1.1. Please be extra attentive when packaging the product that needs to be repaired, Camangi authorized local provider will not be responsible for any loss or damage occurred during shipping due to not properly securing the device in the original packaging.

3.1.2. If the error is limited to AC transformer charger, please don’t return the entire device, please only return the device itself.

3.1.3. If your main device has been tested as Non-Defective (NDF), local authorized repair center will return the non-defective product and you will be charged for the shipment back to you.

**Special reminder: Camangi local authorized repair center holds the right to return the defective product to you if the damaged occurred due to not properly securing the device in the original internal and external packaging.

3.2 Before returning, please double check the product.

3.2.1. Camangi local authorized repair center’s RMA department will provide a price quote to the customer; no further step will be taken in the repair center until your confirmation has been received.

3.2.2. Repair procedure will start once we received the online payment and a confirmation for the repair from you.

3.2.3. Repair procedure will be completed once the repair center has issued a receipt and a report list as well as the notice of return for the repaired product, all repair fee (including shipping) must be paid before the product can be shipped out.

 

3.3 Please properly secure the returned product within proper delivery.

3.3.1. Please properly secure the product being returned to avoid damage during shipping. The customer will be held liable for any loss or damage occurred during shipping.

3.3.2. We recommend choosing a reputable shipping company or purchase shipping insurance in order to minimize accidents during the shipping process. Before shipping, please clearly show the RMA label on the exterior of the package.

3.3.3. After mailing the product, please include shipping date, quantity, tracking number, and service provider’s email address in order to expedite the procedure.

3.3.4. Camangi authorized local repair center is only responsible for local domestic repair and returns. Please do not mail the damaged products before receiving verification notice from Camangi local authorized repair center. If you have returned a product from another country, Camangi local authorized repair center holds the right to return any damaged product without an RMA number; customer will then be responsible for any cost related to returning the product to you.

 

3.4 Repair testing procedure.

3.4.1. All testing done through Camangi local authorized repair center will be completed within 3 days after receiving the product, the customer will then be updated of the status and given an estimated repair time.

3.4.2. Camangi local authorized repair center will include an RMA Record of Repair will on every product. Repair personnel will repair the condition described by the customer and include a testing confirmation for the normal operation of the device.

3.4.3. Local authorized repair center will contact the customer if the repair personnel has discovered that the product is not damaged or might be caused by another reason. If the customer does not respond within 48 hours, the product will then be processed as a non-defective (NDF) product. Local authorized repair center will then charge $100 analysis and shipping fee for the non-defective product.

 

 

4. Repair fee and other finer details.

Camangi local Service Center’s repair estimate does not represent the final cost. A final estimate will be given to the customer after error and damage diagnostic analysis has been completed.

4.1 Defect on Arrival (DOA) for products reporting an error within 7 days after purchase, an exchange will be granted as soon as possible depending on Camangi local provider’s stock availability. Customer will be responsible for shipping charge on returns, while local provider will be responsible for mailing the product back to the customer.

 

4.2 In Warranty of Return Merchandise Authorization (IRMA) for any errors that occur beyond the warranty period. Repair will be done at no charge while the customer will be responsible for shipping charge on any returns, while local provider will be responsible for mailing the product back to the customer.

 

4.3 Out of Warranty Return Merchandise Authorization (ORMA) for any errors that occurs outside the warranty period including DOA, IRMA and accidental human damage. The customer will be responsible for shipping and handling charge and repair fee (including labor and components fee).

 

4.4 Charged Repair Payment Camangi local customer center RMA division will provide a quote for your repair. No action will be taken before we receive a confirmation from you regarding the quoted price. Once we receive your confirmation, Camangi will begin the online payment procedure, once your payment has been cleared, the repair procedure will then begin.

 

 

5. Turn-Around-Time (TAT)

5.1 Repair for products manufactured by Camangi will be limited to 14 working days, excluding shipping period.

 

5.2 For products not manufactured by Camangi (Not researched and developed by Camangi), repair and warranty procedure will be processed back to back with the original manufacturer.

 

5.3 Separate delivery date will be discussed for OEM customer, subsidiary company, or oversea branch office.

 

 

6. Shipping Payment

6.1 If the product is defective on arrival (DOA), Camangi will cover the shipping fee, but this will happen beyond 7 days after purchase from customer.

 

6.2 If a damage or error has not been found or additional problem has been discovered for the product being repaired, Camangi local authorized repair center will attempt to contact the customer, if no response has been received within 48 hours, the product being repaired will be processed as not defective (NDF), Camangi local authorized repair center will then charge you for shipping and examination fee for the not defective product.

 

 

7. Post-Warranty Period Repair

For products no longer covered under the warranty, Camangi will provide repair service send back to Taiwan only (Whole unit), you will be responsible for any extra freight when delivery the device. Camangi will exchange applicable components and features with charge that fall within the 3 months warranty period.

 

 

8. Package and Shipment

8.1 When a product has been repaired, a report will be included in the package. The RMA number and amount will be clearly shown on the exterior label of the package.

 

8.2 Repair center will send you an Email including repair report, RMA number, shipping date, and tracking number.

 

8.3 Camangi local authorized repair center will ship your product using express delivery. Our system will notify the customer before the product is sent, if you haven’t received the product two weeks after the notice, please contact Camangi local authorized repair center for more information.

 

 

9. Data backup

9.1 Before sending Camangi product for repair. Please backup the data from the SD card or internal storage with any application data or data containing personal login information. Regarding data backup, Camangi will not be responsible for damage or loss of any information or removable media storage.

 

9.2 Please backup removable applications, data, or other important information in your Camangi Product regularly to protect yourself from possible error during operation. You’re responsible for backing up contents described above and removing any personal account password before sending your product in for service. During repair process, APK software data within your Camangi product might be deleted or formatted. Camangi, provider, or authorized repair center will not be responsible for any loss or damage of program, data, or other information stored in the product being serviced.

 

9.3 Camangi product will be returned to you under the original manufacturing condition, and possible updates or components exchange might have occurred. Please reinstall optional APK software and reset your personal account password and settings. System restores or reinstallation of software and user information is not covered within the warranty.

 

 

10. Additional important notices

10.1 Except quality issue of non standard in warranty product, the sales of the product cannot be returned. Spare components, included components, and auxiliary equipment are not covered under the warranty.

 

10.2 Latest updates to this documents will not be notified, for the latest version, please visit Camangi website.

 

10.3 Standard warranty protection provided by Camangi local authorized provider will be 1 year, unless otherwise specified on the package of the product.